With a CV that the Times described as “takes some beating”, Hamish Taylor is an award winning CEO whose career has taken him from International consumer goods giant Procter and Gamble, consultancy firm Price Waterhouse and British Airways to become CEO of the channel tunnel railway Eurostar, and then CEO of Sainsbury’s Bank … all before he was 40!
In all cases, he left behind a record of significant business growth triggered by a willingness to challenge the normal way of doing things – so much so that his advice and assistance is now sought by organisations all over the world in many different industries.
Hamish’s energetic, thought provoking and humorous keynotes are based on a rare combination of real stories and a fantastic ability to inspire audiences with tailored advice and practical tools. Regularly featured in broadcast media, today Hamish acts as an advisor to some of the world’s largest companies (and even Governments) assisting with specific innovation projects, customer focus and/or people leadership.
As the self appointed “chief dumming down officer” in each of his roles, his approach is simple – but highly effective in delivering breakthroughs.
- The first thing that has to change is the way you look at your customers (both internal and external) If you look at your customers the same way, you will get the same answers and keep doing the same things.
- Secondly, you need to use your customer insights to create a new leadership tool – a simple “customer promise” as a platform for ALL future activity that puts customer benefit at the heart. Your customer doesn’t care about what you do, but about how they benefit as a result of what you do – so use this as your key purpose.
- Thirdly, you must look to other environments and industries if you want breakthrough ideas for product, service, process, leadership and much more. The Inspired Leaders Network dubbed him the “Master thief” due to his track record in this area.
- Concentrate you major energy on changing the way you engage with the team that will deliver the customer promise.
Hamish’s keynotes will demonstrate the major breakthroughs that can be achieved by changing your approach.