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"The CX leader’s manual to customer excellence"

The 108 pages talk about the essence of customer ... experience + share 10 case studies from global companies like Grab, Starbucks, Disney, C-Trip and many others.

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Here is what I think we all need to learn: To deliberately turn off the stress response in order to benefit from the positive ... impact of stress.

Short term stress is great - long term stress is damaging.

What do you do to turn off the stress response?

Those young athletes who sometimes lose have an advantage over consistent winners. Unlike those winners they learn early to be ... resilient to defeat. When they come to the tough stuff later, that resilience matters. So experience of losing is a critical learning opportunity