Ken Hughes is internationally renowned as one of the world’s leading authorities on how and why people buy. A leading consumer behaviouralist, he helps the biggest blue-chip brands decode consumer values, build customer connection and design customer experience that moves the needle. He blends data with story so teams can create change in real life, not just in theory.
If your brief demands sheer energy, clear ideas and generous Irish wit, Ken delivers. He is among the most popular keynote speakers booked for leadership meetings, sales kick-offs and every kind of international conference, delighting event attendees with a style that is fast, funny and practical. Regularly voted Best Speaker, he reaches tens of thousands of delegates globally each year with thought disrupting insight that people remember and use.
Ken is an accomplished author, CEO and founder of a consumer insight agency with more than 20 years at the helm. His work spans consumer and cyber psychology, digital anthropology, behavioural economics and retail futurology. He explores the peer to peer economy, new consumer values and what all this means for business today.
A trained actor, university lecturer and life strategist, he is as strong on video as he is on stage, and he has coached high-performance athletes and senior executives on focus and resilience. Ken shares ideas with humour and humanity so the science lands and sticks.
How to embed human connection in a digital-first world. This session shows leaders how to deepen trust and loyalty across teams and customers, building the customer experience Ken Hughes is known for.
Your customer at the centre. Expect a clear view of shifting consumer values, instant expectations and what relevance looks like as AI matures. In a noisy market, experience is king.
Why customer experience is your edge. Practical steps to design for delight at every touchpoint, using data with empathy so you create moments people talk about and remember with pleasure.
AI is not only about machines. Ken focuses on influence, emotion and communication…
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