Alan O’Neill, MBA, is an international change management expert, consultant and keynote speaker who helps organisations increase sales and build a high performance culture by embedding a customer centric culture and overcoming resistance to change with practical, real-world ideas. Known for his down to earth style, commercial focus and no nonsense expertise, he delivers insights audiences can apply immediately.
Widely known as The Change Agent, Alan is a consultant, author and keynote speaker who specialises in business transformation, customer experience and culture change. He equips leaders to navigate emerging global challenges and a disruptive global market where globalisation enables transparent comparisons and technology enables fast copying.
In clear language, he asks the hard and uncomfortable questions that help teams reconnect with the company’s passion, sharpen key messages and deliver great customer service with consistency across multiple site operations. Audiences value his passionate style, his refreshing clarity and the way he creates a very structured path from intention to action.
Alan has supported iconic brands across sectors, including Selfridges, Toyota, Harrods, Getty Images, AIB, Mercedes Benz, Intel, Vodafone, Moët Hennessy, the United Nations and Dubai Duty Free. His pivotal role in the Selfridges story, helping the retailer move from traditional to a modern clicks and bricks model, is an amazing success story. During that transformation, profits rose from roughly £45 million to £200 million and the store went on to win multiple Best Department Store in the World awards.
He also works across retail, finance, hospitality, manufacturing, FMCG, energy and professional services. From global giants to family businesses, he helps C level executives manage change, achieve consistency and build a fully engaged workforce that can deliver world class customer service. He regularly conducts master classes and board room sessions in Europe and the Middle East, including travel retail, where customers crave simple, reliable experiences and productive teams that drive sales.
Beyond consulting, Alan is a visiting professor with ESA Business School in Beirut and a mentor to senior leaders who want a thriving company culture and sustained commercial momentum. He also writes a weekly advice column for the Sunday Independent, often described as Ireland’s leading business…
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