Steven Van Belleghem


An entrepreneur and thought leader on the transformation of customer relations and the future of customer-centric marketing in a time of AI.

Steven Van Belleghem is an international keynote speaker.  His core expertise is the future of customer centricity.

His passion is spreading ideas about the future of customer experience. Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win the hearts and business of customers over and over again.

Steven is the author of multiple international bestselling books including ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’, and most recently, ‘The Offer You Can’t Refuse’.

Steven is an entrepreneur. He is the co-founder of inspiration agency Nexxworks and social media agency Snackbytes. As an investor he is also involved in the fast-growing digital agency Intracto and AI scale-up Hello Customer. Finally, Steven is also on the board of directors of Plan International.

In addition to his entrepreneurial activities Steven is also a part-time marketing professor at the Vlerick Business School and a guest lecturer at London Business School.

Steven has authored four international bestsellers and has sold more than 130,000 books. His work has been translated into seven languages and he is the recipient of a variety of awards (most innovative marketing book, best marketing book, best international business book).

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  • The influence of new technologies (AI, 5G, Iot…) on customer experience
  • The human role in a world of automation: how to delight customers with the human touch
  • Customer Experience in a world of AI platforms
  • Digital Ethics; Ethics and AI
  • The Future of Customer Experience: getting ready for the Day after Tomorrow


What people say about Steven Van Belleghem

“Steven is a regular keynote speaker at our events & every time his performance is an absolute highlight. He has a very unique & authentic style: leveraging a combination of academic depth and well-reasoned cases, he spices up his presentations with a great sense of humour.”

Anthony Belpaire, Google

“Steven’s presentation had our dealers spellbound. He gave our organisation a digital wake-up call with great humor and now a new world with exciting perspectives is waiting to be discovered.”

Steve Vanslype, 
Manager Marketing & Communication Vans, Mercedes-Benz

“Steven is a frequent speaker at Rabobank. We really like the energy and humour he brings to the presentation of meaningful content. His view on customer centricity in a digital world is truly innovative and his presentations pack one hell of a punch.”

Wiebe Draijer, CEO Rabobank

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